Hybrid Product Manager

at SiteMinder

• Job title: Product Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Pune, India

About the role

• Product Manager managing product lifecycle and strategy for innovative hotel commerce platform. Collaborating across teams to enhance product offerings that meet business goals and customer needs in hospitality tech.

Responsibilities

• End-to-end management of the product lifecycle from concept to evaluation.
• Own business accountability including ROI, market fit, and customer success metrics.
• Development and execution of the product roadmap in alignment with business and product priorities.
• Validate key design and feature assumptions with our hotelier customers and connectivity partners to ensure what we build will be desirable.
• Perform business analysis with subject matter experts and customers.
• Identification of new opportunities, product enhancements and extensions.
• Define the feature set that will be delivered, validate with engineering that these features are feasible.
• Validate that features will prove viability and product-market fit to justify product build and delivery work.
• Create and maintain Product Requirements Documents (PRD) and Business Requirements Documents (BRD).
• Identification, specification and prioritisation of features, functionality and capabilities.
• Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy.
• Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development.
• Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria.
• Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives.
• Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders.
• Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog.
• Support product marketing with go-to-market strategy and launch planning.
• Support commercial outcomes including revenue targets and user adoption metrics.
• Collaborate with Product Marketing on positioning, messaging, and campaigns.
• Define and monitor key performance indicators (KPIs) including distribution optimisation, feature adoption, and revenue impact.
• Support the development of strategies that maximize value capture for the customer, connectivity partner and SiteMinder.
• Build business cases with clear ROI projections and track actual performance against forecasts.
• Work with key customer touch points across the business to provide knowledge and context regarding the product and capabilities.
• Enable internal teams to acquire and support our customers with confidence.
• Ability to use AI tools effectively, adapt to AI-augmented workflows, and guide others in AI adoption.
• Evangelizing the product and SiteMinder at industry events, seminars, customer and connectivity partner briefings.
• To be an expert in the product and keep up to date with technical and market advances.
• Joint monitoring of the marketplace, customers and competitors.
• Joint definition and implementation of strategies to counter competitors.
• Success in this role will be measured by:
• Revenue growth generated by distribution and connectivity initiatives.
• Feature adoption rates and customer satisfaction scores (NPS/CSAT).
• Time‑to‑market, release predictability and quality of delivered features.
• Customer retention and expansion metrics in connectivity‑sensitive segments.
• Cross‑functional team satisfaction, delivery velocity and backlog health.
• Market share growth in target segments and partner/channel engagement.

Requirements

• 3+ years’ product experience in B2B SaaS travel or hospitality tech
• Experience with API‑based products, system integrations and working closely with delivery teams in Agile/Kanban environments
• Proven track record delivering products or features that achieve customer adoption and commercial outcomes
• Strong analytical skills, including technical business analysis and comfort using data/SQL to inform decisions
• Excellent written and verbal communication; strong facilitation, negotiation and stakeholder management skills (internal and external)
• Solid understanding of product management practices and the end‑to‑end product lifecycle from discovery through launch and optimisation
• Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent practical experience)
• An ability to travel internationally to meet customers and connectivity partners, and to attend trade events and seminars.

Benefits

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Flexibility to work in a Hybrid model (2-3 days in-office)
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement