Product Manager leading mobile & desktop app experiences at healthcare AI startup. Driving product strategy, collaborating with cross - functional teams, and focusing on user satisfaction in high - frequency software.
About the role
- Product Manager managing product lifecycle and strategy for innovative hotel commerce platform. Collaborating across teams to enhance product offerings that meet business goals and customer needs in hospitality tech.
Responsibilities
- End-to-end management of the product lifecycle from concept to evaluation.
- Own business accountability including ROI, market fit, and customer success metrics.
- Development and execution of the product roadmap in alignment with business and product priorities.
- Validate key design and feature assumptions with our hotelier customers and connectivity partners to ensure what we build will be desirable.
- Perform business analysis with subject matter experts and customers.
- Identification of new opportunities, product enhancements and extensions.
- Define the feature set that will be delivered, validate with engineering that these features are feasible.
- Validate that features will prove viability and product-market fit to justify product build and delivery work.
- Create and maintain Product Requirements Documents (PRD) and Business Requirements Documents (BRD).
- Identification, specification and prioritisation of features, functionality and capabilities.
- Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy.
- Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development.
- Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria.
- Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives.
- Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders.
- Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog.
- Support product marketing with go-to-market strategy and launch planning.
- Support commercial outcomes including revenue targets and user adoption metrics.
- Collaborate with Product Marketing on positioning, messaging, and campaigns.
- Define and monitor key performance indicators (KPIs) including distribution optimisation, feature adoption, and revenue impact.
- Support the development of strategies that maximize value capture for the customer, connectivity partner and SiteMinder.
- Build business cases with clear ROI projections and track actual performance against forecasts.
- Work with key customer touch points across the business to provide knowledge and context regarding the product and capabilities.
- Enable internal teams to acquire and support our customers with confidence.
- Ability to use AI tools effectively, adapt to AI-augmented workflows, and guide others in AI adoption.
- Evangelizing the product and SiteMinder at industry events, seminars, customer and connectivity partner briefings.
- To be an expert in the product and keep up to date with technical and market advances.
- Joint monitoring of the marketplace, customers and competitors.
- Joint definition and implementation of strategies to counter competitors.
- Success in this role will be measured by:
- Revenue growth generated by distribution and connectivity initiatives.
- Feature adoption rates and customer satisfaction scores (NPS/CSAT).
- Time‑to‑market, release predictability and quality of delivered features.
- Customer retention and expansion metrics in connectivity‑sensitive segments.
- Cross‑functional team satisfaction, delivery velocity and backlog health.
- Market share growth in target segments and partner/channel engagement.
Requirements
- 3+ years’ product experience in B2B SaaS travel or hospitality tech
- Experience with API‑based products, system integrations and working closely with delivery teams in Agile/Kanban environments
- Proven track record delivering products or features that achieve customer adoption and commercial outcomes
- Strong analytical skills, including technical business analysis and comfort using data/SQL to inform decisions
- Excellent written and verbal communication; strong facilitation, negotiation and stakeholder management skills (internal and external)
- Solid understanding of product management practices and the end‑to‑end product lifecycle from discovery through launch and optimisation
- Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent practical experience)
- An ability to travel internationally to meet customers and connectivity partners, and to attend trade events and seminars.
Benefits
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Flexibility to work in a Hybrid model (2-3 days in-office)
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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