Sales Associate at Coach driving customer relationships and sales in a luxury retail store. Upholding service excellence and product knowledge while achieving performance goals.
Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results.
Creates short- and long-term strategies to achieve personal metrics and performance goals
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
Follows up with customers consistently and genuinely to influence/close the sale
Builds lasting and loyal relationships with customers
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Maintains a calm and professional demeanor at all times
Requirements
1-3 years of previous sales experience, preferably in a luxury retail service environment.
Possesses current knowledge of fashion trends and competition in the marketplace.
High school diploma or equivalent; college degree preferred.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Ability to execute at a fast pace.
Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.
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