Project Analyst responsible for governance and optimization of PMO tools within Coles Group. Supporting effective portfolio management and driving data - led decision making.
About the role
- Technical Support Engineer at Tanium assisting customers in resolving technical issues and improving experience. Engaging with engineering teams for better platform functionality and support practices.
Responsibilities
- Assisting customers by:
- Triaging inbound support cases
- Solving customer support cases
- Working with other Support Engineers to assist with their assigned cases
- Answering customer questions in the Tanium community site
- Improve customer experience by:
- Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience
Requirements
- Associates degree or equivalent experience required
- BS degree in Computer Science, MIS, or similar experience a plus
- 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
- Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
- Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
- Aptitude for comprehending complex troubleshooting
- Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
- Prior experience and breadth of knowledge needed to support customers
- Hands-on Tanium experience
- Relevant technical certifications (Google IT SupportProfessional Certificate, CISSP, MCSE,A+/Security+/Network+ combined, etc.)
- For Federal Roles only:
- Security clearance or ability to obtain a security clearance may be required
- 8140.1 training/8570 certification may be required
- Prior military service in a related field (e.g. NavyCryptologic Technician - Networks, USAF 3D or 1B,Army 17C or 35Q, 25D, etc.) a plus
- Experience in one or more of the following technical domains: Endpoint Security, EndpointSupport/Troubleshooting, Incident Response, SystemsManagement, Utility Scripting (bash, PowerShell,VBScript, Python).
Benefits
- 5 days set aside as volunteer time off (VTO)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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