Operations Support Consultant managing oversight and strategic development of energy supply programs at Xcel Energy. Collaborating with multi - disciplinary teams to enhance operational efficiency.
About the role
- Senior Manager leading patient access operations at Talkiatry to improve new patient journey and care access. Oversee teams and optimize workflows for better service delivery.
Responsibilities
- Talkiatry is seeking a Senior Manager, Patient Access Operations to shape the future of our new patient experience.
- You’ll oversee intake, outreach, and new patient coordination functions, optimizing how we connect thousands of patients to care each month.
- You’ll lead the engine that helps people take their first step into care – ensuring every introduction to Talkiatry is seamless, supportive, and efficient.
- You’ll manage onshore and offshore teams, refine workflows for both inbound and outbound patient interactions.
- Success in this role means building processes that drive both conversion and care continuity – while elevating the human experience at every step of the journey.
Requirements
- 7+ years of operations management experience; experience leading front-line intake, sales, or customer service teams preferred.
- Proven success managing onshore and offshore teams at scale (100+ headcount), consistently achieving metric and budget goals.
- Strong analytical capabilities with a focus on performance and process improvement.
- Experience with ServiceNow, Genesys, or similar operational platforms preferred.
- Demonstrated success collaborating cross-functionally with Product, Technology, and Operations teams to improve system capabilities.
- Experience managing vendor relationships and ensuring alignment with performance and service standards.
- Exceptional communication, stakeholder management, and presentation skills.
- Bachelor’s degree required.
Benefits
- Excellent benefits: medical, dental, vision, effective day 1 of employment
- 401K with match
- Generous PTO plus paid holidays
- Paid parental leave and more!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Manager of Claims leading operational functions at nonprofit ECMC Group to ensure compliance and efficiency in claims processing. Responsibilities include employee coaching and managing performance metrics.
Operations Specialist processing bankruptcy functions for ECMC Group with a focus on accurate processing and timely correspondence of bankruptcy functions. Ensures compliance with federal and organizational procedures for both ECMC and Department of Education held loans.
Operations Specialist managing inquiries regarding FFEL loans at ECMC Group. Resolving issues related to borrower accounts and providing guidance on loan resolutions.
Operations Specialist Lead coordinating daily workflow in Claims department. Ensuring compliance and quality assurance while assisting team members with escalated inquiries.
Operations Manager overseeing borrower and loan services at ECMC Group, focusing on customer inquiries and team performance. Ensuring regulatory compliance and optimizing processes in a hybrid role based in Minneapolis.
Operations Specialist Senior managing bankruptcy accounts for ECMC Group in Minneapolis. Requires 3+ years experience and knowledge of bankruptcy laws and FFELP.
Operations Specialist Senior managing claims and discharge documents for ECMC Group. Performing quality assurance and assisting with staff training and project participation.
Operations Specialist reviewing and adjudicating claims at ECMC Group, ensuring compliance with regulations and resolving documentation issues. Requires knowledge of loans and claims processing.
Senior Business Execution Consultant at Wells Fargo responsible for product strategy and Agile execution. Collaborating to enhance operational effectiveness within Wealth and Investment Management.