About the role

Manage product lifecycle engagement for savings at Barclays, focusing on acquisition and retention of deposits. Lead cross-functional efforts to enhance customer relationships and product offerings.

Responsibilities

Manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys.
Develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank.
Contribute or set strategy, drive requirements and make recommendations for change.
Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
Monitor key metrics and assess product performance against set goals.
Collaborate with other areas of work for aligned business support to keep up with business activity and strategies.

Proven leadership experience with the ability to guide teams and drive high‑quality execution.
Background in marketing or customer engagement, with good understanding of customer behaviour and activation.
Great stakeholder management skills, including the ability to influence senior leaders up to Director level.
Experience in defining and shaping strategy within a commercial or product‑focused environment.
Great business acumen with the ability to interpret performance drivers and make informed decisions.
Solid understanding of customer metrics and how to use them to improve engagement and outcomes.
Proficiency in PowerPoint and Excel for analysis, storytelling, and executive‑level communication.
Experience in proposition development, particularly within customer‑focused or product‑led environments.
Background in retail savings, with understanding of market drivers, customer behaviours, and competitive positioning.
Experience working with retail products, ideally spanning product design, management, or lifecycle activities.

Development of customer level strategies & solutions that are tailored to customers’ needs.
Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.