Firm Intelligence Manager overseeing experience management systems and legal technology. Collaborating with stakeholders, managing data quality, and developing junior staff in a law firm context.
About the role
- Contract Manager overseeing waste management contracts in the UK. Ensuring compliance and driving account growth with client stakeholders while implementing continuous improvement practices.
Responsibilities
- Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
- Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
- Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
- Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
- Manage monthly profit and loss across a designated contract portfolio.
- Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
- Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
- Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.
Requirements
- Knowledge of waste management, with previous account management experience and a strong operational focus.
- Understanding of lean methodology, with the ability to work to clearly defined KPIs.
- Proven track record of delivering continuous improvement within an operational or service environment.
- Full, current UK car driving licence.
Benefits
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow
- Generous pension scheme
- Medical and dental scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Plus much more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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