Firm Intelligence Manager overseeing experience management systems and legal technology. Collaborating with stakeholders, managing data quality, and developing junior staff in a law firm context.
About the role
- Regional General Manager leading operational excellence for the South East region at Biffa. Driving strategic growth, compliance, and customer satisfaction across multiple locations.
Responsibilities
- Define and deliver the regional strategy aligned with organisational goals
- Influence the wider business and contribute to national planning conversations
- Set and support strategic growth initiatives (organic and M&A)
- Represent the region in key stakeholder engagements and Town Halls
- Ensure safe and compliant operations with visible safety leadership
- Deliver P&L accountability and meet budget targets
- Foster operational excellence through simplicity, consistency, and data-driven performance
- Drive efficiencies across disposal, payroll, and asset utilisation
- Drive efficient processes and high recovery rates in Transfer Stations
- Develop and sustain a high-performance culture through coaching and leadership behaviours
- Lead succession planning and colleague development
- Engage and inspire teams through genuine, accountable leadership
- Champion diversity, inclusion, and collaborative working across sites
- Ensure industry-leading service with a relentless customer-first mindset
- Lead successful mobilization and reduce customer churn
- Ensure strong links with the Customer Services and Credit Control team to ensure that churn is managed in the appropriate way for the region
- Achieve On-Time-In-Full (OTIF) delivery targets
- Enable growth through commercial partnerships and local market opportunities
- Support capacity expansion and talent development across regional and site teams through partnering with Central support teams
- Collaborate and influence with disposal procurement team to negotiate competitive disposal rates /terms to support the disposal budget.
Requirements
- A proven track record of running large, operationally complex businesses
- Strong financial acumen and experience owning a P&L
- Senior leadership experience across commercial, operational, and people functions
- The ability to build performance cultures that deliver results
- Executive presence with strong stakeholder influence
- Experience driving transformation or business improvement
- Degree-level education (or equivalent experience); Transport CPC advantageous
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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