SCRUM MASTER II facilitating agile product delivery and team collaboration at Stefanini. Leading Scrum practices and ensuring high - quality product outcomes in a hybrid work environment.
About the role
- Scrum Master facilitating Agile teams within Customer Care. Supporting delivery teams focused on customer servicing capabilities across multiple products and journeys.
Responsibilities
- Facilitate and support Agile teams by ensuring they follow Scrum principles
- Remove obstacles and enhance team collaboration
- Facilitate Scrum events and promote continuous improvement
- Act as a bridge between the team and external stakeholders
- Ensure quality of ceremony artefacts and continuous customer value
Requirements
- Expertise in Agile frameworks and best practices
- Skills in conflict resolution, continuous improvement, and team empowerment
- Proven history of building trust with a team and stakeholders
- Facilitating Scrum ceremonies, including Daily stand-ups, Sprint planning, Backlog refinement, Sprint reviews, Retrospectives
- Demonstrate ability to balance Scrum processes with flexibility to meet project needs
- Certified Scrum Master (CSM) or equivalent certification.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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