Forward Deployed Engineer at Kota integrating APIs and SDKs for global payroll and HR platforms. Collaborating closely with customers and internal teams to deliver production - quality solutions.
About the role
- Professional Services Engineer supporting IT projects, including system upgrades and security initiatives at a New York-based Managed Services Provider.
Responsibilities
- Execute IT projects including server upgrades, cloud and M365 migrations, network improvements, security initiatives, and client onboardings
- Work closely with project managers to meet timelines and project requirements
- Own assigned project tasks and raise risks or issues early
- Create and maintain clear technical documentation
- Communicate clearly with clients during project work and explain technical decisions in plain language
- Track time accurately to projects and tasks
- Complete project handoff and knowledge transfer to support teams
Requirements
- 5+ year experience in MSP or similar IT services environment
- Hands-on experience supporting and deploying production business environments
- Strong working knowledge of:
- Windows Server (builds, migrations, troubleshooting)
- Active Directory (Group Policy, permissions, troubleshooting)
- Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
- Azure fundamentals (VMs, storage, networking basics, identity integration)
- Solid networking foundation, including:
- VLANs, subnets, routing basics
- Firewall concepts and rule review
- VPN technologies (site-to-site and client VPN)
- DNS, DHCP, and network troubleshooting
- Experience with at least some of the following in real environments:
- Endpoint management (Intune, RMM platforms, or similar)
- Security tooling (EDR, email security, vulnerability scanning, or similar)
- Backup and disaster recovery platforms
- Migration tooling and data transfer projects
- Comfortable working on multiple projects at the same time with competing priorities
- Strong troubleshooting and root cause analysis skills
- Clear written and verbal communication skills, including client-facing communication
- Highly organized, accountable, and detail-oriented
- Able to work independently while still collaborating with project and support teams
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