Hybrid Project Coordinator

at Tabby

• Job title: Project Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Riyadh, Saudi Arabia

About the role

• Project Coordinator supporting product teams by recruiting users for research studies and managing research events at Tabby. Requires strong organizational and communication skills along with research experience.

Responsibilities

• Recruit users, both customers and merchants, from inside and outside Tabby, for research studies, both remotely and in-person.
• Coordinate and facilitate in-person research sessions, and other research events.
• Conduct quick user calls and share findings with product teams.
• Create and manage user panels for rapid testing.
• Review and select research tools (eg, Question Pro, Ethnio, Lyssna).
• Contribute to the development and maintenance of research policies and templates.
• Create, and manage engaging research activities eg events and workshops for stakeholders.
• Review and improve research activities based on feedback.
• Create and/or contribute to AI-based research projects to optimize research processes and outputs.

Requirements

• Note: This role is open to bilingual candidates only in Arabic/English.
• Experience in recruiting users for research, managing personal data cross-country, to the highest ethical standards
• Experience in setting up research operational projects eg user recruitment panels, knowledge sharing hubs, managing research tools, or similar work experience.
• End-to-End Ownership: A proactive self-starter who takes full accountability for project lifecycles. You take pride in delivering high-quality work from inception to completion, requiring only occasional guidance to achieve results.
• Problem-Solving: A “can-do” mindset focused on project impact for the end user. You review workflows and implement innovative solutions, such as AI-driven recruitment, to optimize research efficiency. You stay at the forefront of industry best practices and proactively share new methods or developments with the wider team.
• Organizational resources skills with a proven ability to manage complex and coordinate multiple projects simultaneously without compromising on detail.
• Collaboration and Adaptability: A natural relationship-builder who leads their own work while remaining highly adaptable. You are ready to change course, based on team feedback, business priorities, or user needs to ensure a great user experience.
• Communication: Highly articulate in both written and verbal formats.
• Ethics and Compliance: A commitment to the highest standards of data ethics and local regulations. You manage user data with total discretion, ensuring strict adherence to privacy guidelines and legal requirements, throughout collection, storage, and access.
• A Master's degree in Computer Science, Business Administration, or equivalent practical experience using AI to optimize business processes. (Desirable)
• Project or product management experience in research ops products. (Desirable)
• Knowledge of using Claude or Cursor to optimize workflows. (Desirable)

Benefits

• Independence: you will be assigned your own project from day one. This means you will have full ownership of your business from start to finish
• Making an impact: you have a real opportunity to share your passion in advocating for customers, and ensuring that your research findings have an impact on making customer experience better
• Working hours: as per local regulations but we care more about quality, not hours put in.