Customer Experience Agent handling inquiries for German - speaking customers in a hybrid role. Involves online communications, customer service, and complaint handling across various channels.
About the role
- Telefonische Kundenberatung und Kundenservice in einer Legal Tech-Kanzlei in Heidelberg. Führen von Akquisetelefonaten und enge Zusammenarbeit mit dem Anwaltsteam.
Responsibilities
- Conduct acquisition calls and perform initial qualification of potential new clients (no cold calling; calls are made to existing leads).
- Generate enthusiasm among prospective clients for our advisory services.
- Capture and qualify client engagement inquiries.
- Maintain client data in our digital system.
- Work closely with our team of attorneys.
Requirements
- Strong communication skills and enjoyment of telephone-based work.
- Experience in telephone customer support, sales, or client acquisition.
- Confident and persuasive telephone manner, with empathy.
- Reliable, structured, and independent working style.
- Very good German language skills, both spoken and written.
- A positive attitude toward providing legal advice and representation for people with a migration background.
- Interest in working at a highly digitalized legal tech law firm.
- Ideally, a completed university degree.
Benefits
- Meaningful, purpose-driven work.
- A young, motivated, and supportive team.
- Flexible working hours — remote or on-site.
- Attractive office in Heidelberg’s Old Town.
- Modern ways of working in a highly digitalized environment.
- Individual training and professional development opportunities.
- Competitive salary with a performance-related component.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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