Senior System Engineer at Capgemini handling complex infrastructures and automating operations while collaborating with various teams.
About the role
- Senior Business Systems Analyst enhancing Salesforce platform at Neat. Managing user setup and ensuring seamless integration with business systems in a hybrid role.
Responsibilities
- Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permission sets, public groups, Organization-Wide Defaults (OWD), and sharing rules.
- Implement Salesforce configuration changes, including but not limited to: Workflow Rules, Process Builder, Flow, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Oversee sandbox environment management and release processes.
- Identify and gather complex business requirements, translating them into best practice, scalable technical solutions with a relentless focus on exceptional user experience.
- Develop and maintain the platform roadmap, defining priorities in close collaboration with key stakeholders.
- Execute proactive data management strategies to improve Salesforce data quality, implementing data governance rules and automation as needed.
- Perform proactive system maintenance, including routine Security Reviews, managing Release Updates, conducting Health Checks, and utilizing Optimizer tools.
- Provide timely and effective user support by managing and resolving support tickets.
- Create and maintain comprehensive technical documentation for system design, configuration, and processes.
Requirements
- Certified Salesforce Administrator (ADM 201) certification is required; other relevant certifications strongly preferred.
- 5-7 years of hands-on Salesforce Administrator experience.
- Experience integrating Salesforce with other business systems, specifically NetSuite ERP.
- Bachelor's Degree in a relevant field or equivalent practical experience.
- Previous experience working in AGILE Scrum framework, strongly preferred.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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