Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Credit & Collections Manager responsible for managing the regional Credit & Collections team at Sysco Guest Supply. Overseeing their activities and ensuring compliance with company policies and procedures.
Responsibilities
- Preparation, submission, and maintenance of corporate Management Reports on a weekly, monthly and annual basis.
- Review collection reports to a certain status of collections and balances outstanding to evaluate the effectiveness of current policies and procedures.
- Evaluation and preparation of files for delinquent accounts for outsourcing to legal authorities.
- Sign off on and authorize payment plans and settlement amounts.
- Review new account files for the assignment of initial credit limits for new hotel opening orders.
- Submit recommendations for high dollar credit limits (six-figure values and up) to Director, Credit & Collections to review and approval.
- Determine and evaluate the value and classification of write-offs, disposition of accounts in legal/collection and adjustment and assessment of weekly forecast reporting modules.
- Direct, coordinate and monitor the daily activities & performance of Credit & Collections team to assure compliance of standard Company policies, procedures, SOX, quality and safety.
- Coach and develop the team in balancing the delivery of high productivity, quality and customer service.
- Maintain a positive and safe work environment.
- Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary.
- Establish performance goals, monitor progress and provide feedback as necessary.
- Manage employee performance through motivation, delegation, development, mentoring and resolving conflict.
- Take corrective action as necessary in a timely manner and in accordance with company policy.
- Provide and/or coordinate training as needed.
- Consult with Human Resources Department as appropriate.
- Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea-sharing and suggestions for improvement.
Requirements
- Bachelor’s degree in Business, Finance, Accounting or a related field, or Certified Credit Executive (CCE) credentials.
- 5+ years related management or supervisory experience.
- Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
- Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
- Capable of working with internal staff from other departments in a proactive and constructive manner.
- Strong leadership skills, including the ability to mentor and develop individuals and teams.
- Able to engage and lead team discussions and meetings.
- Understands team dynamics and works well within a team structure.
- Collaborative management style.
- Delegates responsibilities effectively.
- A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
- Able to manage large, complex projects.
- Uses time effectively.
- Customer Service – Respond promptly to requests for service and assistance as needed.
- Follow up as needed.
- Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
- Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
- Detail Oriented – Attention to details and accuracy.
- Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
- Proficient experience using Microsoft Office (Word, Excel, PowerPoint, Access & Outlook).
- Knowledge of ERP systems (i.e., PeopleSoft) and credit reporting systems (Dun & Bradstreet, Experian).
Benefits
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
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