Lead Enterprise Complaint Management framework at BMG Money, ensuring customer concerns are resolved with speed and transparency. Drive improvements in customer experience and operational effectiveness with cross - functional teams.
About the role
- Collaborates with major functional areas including Business Development, Alliance Management, Contracts and Proposals Development, SSU Country Managers, Project Management, Clinical, Data Management and Medical Writing
- Identifies and evaluates fundamental issues pertaining to Site Start-Up, project regulatory pathway, successful patient enrollment, interpret data on complex issues, make good business decisions, and ensure solutions are implemented
- Ensures all project deliverables meet the internal and customers’ expectations as per contracted deliverables
- Provides oversight of all project start-up deliverables
- Assumes accountability on start-up deliverables including, but not limited to: Site Identification and selection
- Develops plans in accordance with Standard Operating Procedures and/or sponsor-scoped processes
- Develops and manages integrated site start-up timelines and reports weekly progress
Requirements
- experience in major functional areas including Business Development, Alliance Management, Contracts and Proposals Development, SSU Country Managers, Project Management, Clinical, Data Management and Medical Writing
- Identifies and evaluates fundamental issues pertaining to Site Start-Up, project regulatory pathway, successful patient enrollment
- ensures solutions are implemented
- develops and maintains relationships with customers
- oversight of project start-up deliverables
- compliance with controlled document requirements and other requirements to ensure quality deliverables
Benefits
- supportive and engaged line management
- technical and therapeutic area training
- peer recognition and total rewards program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
SE
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