Client Success Manager in Aladdin Client Experience team overseeing service delivery and client inquiries. Collaborating with teams to solve complex problems for enhanced user experience.
About the role
- VP of Cost Management leading project controls for JLL's real estate initiatives. Overseeing all project controls activities and delivering accurate cost estimates for successful project outcomes.
Responsibilities
- Lead and oversee all project controls activities for the PDS portfolio, establishing standards and best practices
- Drive site assessments and translate high-level scope briefs into detailed, executable project narratives
- Develop comprehensive project definition frameworks that set projects up for successful execution
- Establish quality control processes ensuring consistency and accuracy across all project controls deliverables
- Serve as subject matter expert on constructability, sequencing, logistics, and risk identification during planning phases
- Partner with project managers, clients, and stakeholders to define project requirements and success criteria
- Create detailed project charters that clearly define scope, approach, phasing, schedule, budget, risks, and success metrics
- Conduct thorough site assessments including existing conditions documentation, infrastructure evaluation, and constraint identification
- Develop project execution strategies considering building operations, occupancy impacts, phasing requirements, and logistical challenges
- Define roles and responsibilities, governance structures, and communication protocols for project delivery
- Identify and document project risks, assumptions, and dependencies with mitigation strategies
- Produce clear, professional deliverables that provide clients and project teams with comprehensive project roadmaps
- Develop accurate, defensible cost estimates that serve as committed project budgets
- Utilize multiple cost databases including JLL proprietary data, RS Means, regional cost indices, and industry benchmarks
- Apply appropriate cost escalation factors, geographic multipliers, and market conditions to estimates
- Create detailed cost breakdowns by CSI division, trade, or other relevant cost structures
- Perform value engineering analysis identifying cost optimization opportunities without compromising quality or function
- Validate estimates through subcontractor outreach, historical project data analysis, and peer review
- Present and defend cost estimates to clients, leadership, and project stakeholders with supporting rationale
- Continuously refine cost models based on actual project outcomes and lessons learned
- Maintain current knowledge of construction market conditions, labor availability, material costs, and pricing trends
- Build and maintain relationships with trade contractors and suppliers to inform cost estimating
- Research and integrate industry-standard cost benchmarking tools and databases
- Develop internal cost libraries based on completed project data and regional experience
- Analyze cost variances between estimates and actual results to improve estimating accuracy
- Stay informed on emerging construction methods, technologies, and innovations that impact project costs
- Build, lead, and mentor a project controls team ensuring high performance and professional growth
- Establish clear expectations, workflows, and quality standards for team deliverables
- Provide coaching, feedback, and development opportunities to team members
- Manage workload distribution and resource allocation across the project controls pipeline
- Conduct performance evaluations and support career development planning
- Foster a collaborative culture that values accuracy, innovation, and continuous improvement
- Partner closely with PDS leadership to align project controls efforts with strategic objectives and client commitments
- Collaborate with project managers to ensure seamless handoff from project controls to execution
- Work with design teams, consultants, and architects to develop constructable, cost-effective solutions
- Engage with clients to understand priorities, constraints, and budget parameters
- Coordinate with building operations, facility management, and engineering teams on site logistics and execution feasibility
- Interface with finance teams on budget tracking, forecasting, and financial reporting
- Implement and maintain cost estimating software, databases, and analytical tools
- Develop templates, standards, and guidelines for project charters and cost estimates
- Create training materials and resources to support team capability building
- Identify and implement technology solutions that enhance project controls efficiency and accuracy
- Establish metrics and reporting to track project controls performance and estimate reliability
Requirements
- Bachelor's degree in Construction Management, Engineering, Architecture, Quantity Surveying, or related field
- 10-15 years of construction industry experience with at least 5 years focused on project controls, estimating, or cost consulting
- Proven track record developing accurate cost estimates for complex commercial construction and renovation projects
- Deep knowledge of construction means and methods, material costs, labor productivity, and market conditions
- Expertise using multiple cost databases and benchmarking tools including RS Means, JLL cost data, regional indices, and proprietary systems
- Experience managing teams with demonstrated ability to develop talent and drive performance
- Strong understanding of project delivery methods including design-bid-build, design-build, and construction management
- Ability to conduct site assessments and translate observations into constructability analysis and cost implications
- Excellent analytical skills with attention to detail and commitment to accuracy
- Proficiency in cost estimating software (OnScreen Takeoff, Bluebeam, CostX, or similar) and advanced Excel skills.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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