VP of Analytics leading the analytics team at Synchrony. Driving profitable growth and data-driven strategies for marketing analytics in financial services.
Responsibilities
Develop decision optimization agenda in conjunction with Analytics Leader to drive profitable growth for the program
This includes development of analytics strategies aligned to program goals, designing roadmaps with milestones, developing effective analytics methods and seamless execution of multiple projects
Partner with growth teams to establish learning agendas, develop omni-channel marketing strategies and design advanced analytics methods (Machine Learning etc.) and frameworks to optimize impacts
Collaborate with cross functional teams and develop strategies to grow new accounts, sales, and profitability of the program
Lead the creation and execution of a data-driven customer engagement strategy by analyzing customer journeys, measuring and attributing the impact of various experiences, and delivering actionable recommendations to drive incremental engagement, card sales, and profitability
Collaborate with cross-functional stakeholders to design, A/B test, and optimize diverse marketing tactics and customer experiences, fostering a culture of experimentation and continuous improvement
Leverage data streaming and near real-time analytics methods to rapidly execute, iterate, and deliver actions/insights on card usage and customer engagement trends
Apply an agile mindset to deliver timely, scalable tools and drive continuous improvement
Build trust with client as an analytics advocate, establish strong relationships
Establish operating rhythm with cross functional team to execute combined analytics roadmaps
Show leadership in using variety of data sources including proprietary Synchrony data, client data and 3rd party data to recommend business actions that improve customer experience and drive incremental program economics
Be a leader in influencing business actions with data driven story telling
Advocate data driven decision making that optimizes program profitability and client revenue growth
Collaborate with analytics CoE’s to share Synchrony analytics capabilities stories with cross functional stakeholders, clients, and influence activation
Develop expertise on cross functional KPI’s and their drivers, conduct portfolio diagnostics
Establish portfolio performance insights review rhythm with cross functional stakeholders, collaborate and design actions to grow the program and drive efficiencies
Establish effective project management operating rhythms with cross functional stakeholders, clients, and team members
Partner with offshore analysts to ensure high-quality execution and delivery of analytics, measurement, and reporting projects
Drive productivity and actionability of foundational reporting & measurement analytics using tools like structured/curated datasets, on-demand reporting portal, actionable reports and scalable campaign measurement tools
Act as a trusted advisor to solve complex business problems and provide actionable recommendations based upon data driven insights
Deliver hand-on analytics projects and perform other duties and/or special projects as assigned
Requirements
Bachelor's degree in STEM field, or in lieu of degree a high school diploma
9+ years of work experience establishing and managing marketing analytics in the financial services, credit card and/or payments industry
5+ years of experience is using tools like SAS, SQL, Tableau or a similar data querying and analysis tools
A minimum of 7+ years of work experience to include: 5+ years using statistical analysis methods and data warehouse tools
3+ years' experience within the financial services, credit card payments, or retail /Consumer Packaged Goods industry
3+ years leading large-scale analytics projects
3+ years of client facing experience
Ability and flexibility to travel for business as required
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