Vice President, Client Insights at Circana driving client growth through analytical solutions. Leading a high - performance team in delivering data - driven insights and strategic advantage for clients.
About the role
- SVP leading the Enterprise Complaints Program, driving customer-focused strategy at Synchrony. Overseeing design, management of complaints system, and ensuring regulatory compliance.
Responsibilities
- Lead the design, development, and improvement of the Complaints Management System
- Develop strategies to move complaint capture from manual to automated processes
- Own all facets of the Complaint Program and Strategy
- Oversee complaint capture processes, continuously improving tools and reducing false positives
- Guide root cause analysis and risk identification to improve complaint management effectiveness
Requirements
- Bachelor’s degree and 10+ years leading large-scale technology transformation & governance programs
- 15+ years’ experience leading large-scale technology transformation & governance programs in lieu of degree
- 10+ years’ experience identifying process risks and defining key controls
- Strong knowledge of enterprise risk management frameworks, regulatory requirements, and internal control standards
- Strong strategic thinking, business acumen, and decision-making skills
Benefits
- Flexible working arrangements
- Participation in Annual Incentive Plan
- Participation in Annual Equity target
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