VP of Service managing operations, customer satisfaction, and business growth at NextGen Security. Leading service department operations and ensuring excellence across the West division.
About the role
- Goldmind Production Team Lead at Synchrony, overseeing creative production tasks while ensuring brand standards and team performance. Collaborating with creative directors and project managers for project alignment and effective delivery.
Responsibilities
- Oversee day-to-day creative production tasks, including asset resizing, adaptation, and updates, ensuring accuracy and adherence to brand standards.
- Drive the team to consistently meet deadlines while maintaining high quality and brand consistency across all deliverables.
- Collaborate closely with Associate Creative Directors (ACDs) and production coordinators to clarify project direction, acting as the creative quality assurance and ensuring effective translation of design intent.
- Identify skill gaps within the team, provide targeted training, and foster a culture of knowledge sharing to enhance overall team capability.
- Track and analyze key production metrics to monitor team productivity and quality, regularly reporting trends and insights to leadership to inform success measures and continuous improvement.
- Support seamless communication and coordination across creative leaders and project management to ensure alignment on goals, scope, and resource allocation.
- Work collaboratively with the production coordinator to manage project intake, task assignments, milestone tracking, and ensure on-time delivery of creative assets.
- Serve as the go-to senior creative resource for resolving cross-functional design challenges and making informed decisions that support broader team objectives.
- Perform other duties and/or special projects as assigned.
Requirements
- Bachelor’s Degree or in lieu of degree, high school diploma/GED and a minimum 8+ years of professional experience in creative production, marketing operations, or project coordination within an agency, marketing department, or related environment.
- 5+ years of professional experience in creative production, marketing operations, or project coordination within an agency, marketing department, or related environment.
- 2+ years of proven leadership in managing creative teams and complex projects.
- Demonstrated experience executing and overseeing lower-tier creative production tasks and projects.
- Excellent written and verbal communication skills in English.
Benefits
- Eligible for an annual bonus based on individual and company performance
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