Hybrid Customer Support, Administration – Part-time

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About the role

  • Kundenbetreuung & Administration bei Sylter Swim Academy, die Schwimmunterricht für Hotelgäste vermittelt. Sicherstellung des Betriebs und Unterstützung des Kundenservice in Sylt und Hamburg.

Responsibilities

  • Ensure the smooth operation of our platform and the various hotel locations.
  • Manage availability and handle bookings on our platform promptly and efficiently.
  • Provide daily support to our customer service team, ensuring an excellent customer experience.
  • Actively acquire and sell available swim sessions to new and existing customers.
  • Actively support the maintenance and improvement of our service platform’s functionality.
  • Develop and expand our Sylter Kids swim course offerings.
  • Maintain regular communication with the swim instructors to ensure smooth operations for instructors, hotels, and customers.

Requirements

  • Completed commercial training or a degree in business administration, tourism, or a comparable qualification.
  • Experience in operations management, ideally in the leisure, tourism, or sports sector.
  • Strong organizational skills and a high degree of initiative.
  • Excellent communication skills and a strong service orientation.
  • Fluent German, both written and spoken; English skills are an advantage.
  • Confident use of MS Office and common booking platforms, plus competence with other computer software.
  • Driver’s license and the ability to be mobile.

Benefits

  • A motivated team and an inspiring working environment.
  • The opportunity to actively contribute to the development and growth of Sylter Swim Academy.
  • Attractive terms and opportunities for professional development.
  • A unique workplace with a high quality of life on the beautiful island of Sylt.
  • A lovely office with a view over the Rantum Basin.
  • Flexible working hours possible by arrangement.
  • We do not provide employee accommodation on Sylt or in Hamburg.

Job title

Customer Support, Administration – Part-time

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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