Kundenbetreuung & Administration bei Sylter Swim Academy, die Schwimmunterricht für Hotelgäste vermittelt. Sicherstellung des Betriebs und Unterstützung des Kundenservice in Sylt und Hamburg.
Responsibilities
Ensure the smooth operation of our platform and the various hotel locations.
Manage availability and handle bookings on our platform promptly and efficiently.
Provide daily support to our customer service team, ensuring an excellent customer experience.
Actively acquire and sell available swim sessions to new and existing customers.
Actively support the maintenance and improvement of our service platform’s functionality.
Develop and expand our Sylter Kids swim course offerings.
Maintain regular communication with the swim instructors to ensure smooth operations for instructors, hotels, and customers.
Requirements
Completed commercial training or a degree in business administration, tourism, or a comparable qualification.
Experience in operations management, ideally in the leisure, tourism, or sports sector.
Strong organizational skills and a high degree of initiative.
Excellent communication skills and a strong service orientation.
Fluent German, both written and spoken; English skills are an advantage.
Confident use of MS Office and common booking platforms, plus competence with other computer software.
Driver’s license and the ability to be mobile.
Benefits
A motivated team and an inspiring working environment.
The opportunity to actively contribute to the development and growth of Sylter Swim Academy.
Attractive terms and opportunities for professional development.
A unique workplace with a high quality of life on the beautiful island of Sylt.
A lovely office with a view over the Rantum Basin.
Flexible working hours possible by arrangement.
We do not provide employee accommodation on Sylt or in Hamburg.
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