Business Analyst focusing on digital projects, identifying business needs, facilitating communication, and supporting application activities. Evaluating internal controls and preparing audit reports.
About the role
- Kundenbetreuung & Administration bei Sylter Swim Academy, die Schwimmunterricht für Hotelgäste vermittelt. Sicherstellung des Betriebs und Unterstützung des Kundenservice in Sylt und Hamburg.
Responsibilities
- Ensure the smooth operation of our platform and the various hotel locations.
- Manage availability and handle bookings on our platform promptly and efficiently.
- Provide daily support to our customer service team, ensuring an excellent customer experience.
- Actively acquire and sell available swim sessions to new and existing customers.
- Actively support the maintenance and improvement of our service platform’s functionality.
- Develop and expand our Sylter Kids swim course offerings.
- Maintain regular communication with the swim instructors to ensure smooth operations for instructors, hotels, and customers.
Requirements
- Completed commercial training or a degree in business administration, tourism, or a comparable qualification.
- Experience in operations management, ideally in the leisure, tourism, or sports sector.
- Strong organizational skills and a high degree of initiative.
- Excellent communication skills and a strong service orientation.
- Fluent German, both written and spoken; English skills are an advantage.
- Confident use of MS Office and common booking platforms, plus competence with other computer software.
- Driver’s license and the ability to be mobile.
Benefits
- A motivated team and an inspiring working environment.
- The opportunity to actively contribute to the development and growth of Sylter Swim Academy.
- Attractive terms and opportunities for professional development.
- A unique workplace with a high quality of life on the beautiful island of Sylt.
- A lovely office with a view over the Rantum Basin.
- Flexible working hours possible by arrangement.
- We do not provide employee accommodation on Sylt or in Hamburg.
Job title
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