Audit Manager providing independent risk - based audit assurance for Truist's technology and operations. Leading audits in diverse areas like cloud engineering and IT infrastructure with a focus on mentorship.
About the role
- Help Desk Technician providing first-level IT support at Switch in Las Vegas. Responsibilities include technical assistance and workplace equipment management.
Responsibilities
- Provide telephone or electronic 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and Windows applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues.
- Provide helpdesk support and resolve problems to the end users satisfaction, both on site and using remote tools such as Remote Desktop or Bomgar.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Troubleshoot problems using desktop remote control products where possible and documents all services provided.
- Monitor the ticketing system for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures.
- Assist with onboarding of new users.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test and configure new workstations, peripheral equipment and software.
- Maintain inventory of all equipment, software and software licenses.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
- Create/modify user accounts within Active Directory.
- Accurately communicate pertinent information to create a work environment that lends itself to the best interest of departmental personnel and customer service.
- Use verbal and written communications to demonstrate a customer-focused attitude when dealing with customers.
- Interact with customers of IT services with a high degree of tact and diplomacy to promote a positive image of the IT department.
Requirements
- An associate degree in related Information Technology field, or at least one year of equivalent job experience.
- Certification in COMPTIA A+, COMPTIA Security+ is required
- Experience administering windows domains utilizing active directory, server operating systems, performance monitoring systems, scripting/automation and windows deployment utilities as well as hands on ability with server equipment, client and operating systems.
- Ability to document, update and implement system design.
- A customer-focused mindset with the ability to work well in a team environment and provide quality service for the business client.
- Close attention to detail.
- Exceptional phone etiquette.
- Technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows Platform.
Benefits
- A Culture of Karma
- Industry Leading Designs
- Flexibility & Remote Opportunities
- Career Stability & Growth
- Generous Benefits Package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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