Help Desk Technician providing first - level IT support at Switch in Las Vegas. Responsibilities include technical assistance and workplace equipment management.
About the role
- IT Specialist responsible for managing IT infrastructure and providing support to Chainguardians. Collaborating with teams and improving IT security in a hybrid work environment.
Responsibilities
- Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems
- Be our on site support for our newly created NYC office by maintaining our network, A/V, and supporting/troubleshooting our IT assets
- Work with vendors to order, manage, and ship hardware worldwide.
- Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware collaborating closely with Chainguard’s HR/Recruiting team.
- Receives requests through the IT ticketing system, via email, or Slack for assistance on computer related problems including hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or escalates to appropriate technical staff as appropriate
- Provides on-call support (some holidays)
Requirements
- Experience in IT Support, ideally at a remote or startup environment
- Experience with MacOS and Linux
- Experience with mobile device management (MDM)
- A strong understanding of IT Security best practices and a desire to improve them
- Excellent written and verbal communication skills with both technical and non-technical audiences
- Some travel required
- Ability to be in our NYC office 50% of the work week
- Proactively self-motivated and self-starter
- Strong ability to cycle between working independently and in a team environment
- Motivated and eager to participate in growing and changing environments (often wearing “many hats”)
- An eagerness to grow and build a company that’s solving an important problem.
Benefits
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Audit Manager providing independent risk - based audit assurance for Truist's technology and operations. Leading audits in diverse areas like cloud engineering and IT infrastructure with a focus on mentorship.
Join Manulife's AdminAdvantage Administration team as an Update Benefits Administrator. Manage client requests and collaborate with teams for a streamlined benefits experience.
IT Support professional providing first and second - level support in a compliance software company. Managing end - user device configurations and resolving technical issues in a collaborative environment.
Sales Director for IT Infrastructure Managed Services at PwC leading sales strategies. Driving growth and innovation by shaping messaging and penetrating target markets.
Enterprise Architect at COSMOTE Global Solutions optimizing architecture in line with IT strategy. Collaborating with stakeholders and ensuring scalable technology solutions.
Internal Audit Specialist at Energy Trust of Oregon ensuring financial compliance and accounting accuracy. Conducting internal audits and collaborating with finance team while adhering to GAAP standards.
IT Help Desk Technician supporting clients in resolving technology issues. A high - energy role within a fast - paced company serving local small and mid - sized businesses.
Manager, Internal Audit responsible for executing complex audits and enhancing audit efficiency at Genesys. Collaborating with teams to assess risks, controls, and business processes.
Senior Enterprise Architect providing strategic leadership for architecture design and execution of SelectQuote’s hybrid infrastructure. Bridging technology disciplines to drive modernization, resilience, and compliance.