Help Desk Technician providing first - level IT support at Switch in Las Vegas. Responsibilities include technical assistance and workplace equipment management.
About the role
- Join Manulife's AdminAdvantage Administration team as an Update Benefits Administrator. Manage client requests and collaborate with teams for a streamlined benefits experience.
Responsibilities
- Act as the Plan Administrator for large clients with complex plans
- Manage the day-to-day administration of assigned policies
- Process member-related eligibility requests daily
- Manage the client inbox items submitted by the employers
- Administer all member eligibility processes in accordance with the client specific Admin guide
- Provide accurate and thorough answers to client requests and questions
- Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues
Requirements
- Minimum of 3 years of experience in customer service within a fast-paced professional environment
- Strong proficiency with MS Office applications and communication tools
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension plan with employer matching contributions
- Financial education and counseling resources
- Paid time off including holidays, vacation, personal, and sick days
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