Senior Product Designer shaping user experience for JOIN's recruiting software. Driving product design across multiple domains and enhancing user engagement.
About the role
- Digital Service Designer supporting service management activities for client-facing digital services at Swiss Re. Working with stakeholders to enhance service experiences through data-driven insights.
Responsibilities
- Support service management activities for ContactOne for Clients
- Work with stakeholders to understand client needs and align priorities
- Review service performance data and client feedback to identify insights
- Contribute to the design and improvement of end-to-end client service experiences
- Help evolve existing services by supporting change assessments
- Support engagement and adoption activities through internal communications
Requirements
- Experience or strong interest in digital service design, service management, UX, or a related role
- User-centred mindset with curiosity about how services work end to end and how they can be improved
- Comfortable working with data, reports, or insights
- Experience with, or willingness to learn, Swiss Re’s brand identity and tone of voice
- Clear communicator, able to work with a range of stakeholders
- Willingness to learn, adapt, and work across teams in an agile environment
- Structured, proactive, and motivated to develop skills in digital service design
Benefits
- performance-based variable compensation component
- variety of global and location specific benefits
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