Department Manager Contracts overseeing and developing policy for maintenance contracts at BAM. Leading contract teams and ensuring quality within the Rotterdam region.
About the role
- Knowledge Manager for Stadtwerke Augsburg's customer service team. Structuring and communicating information on energy, water, and mobility topics while enhancing knowledge transfer through training.
Responsibilities
- You collect, structure and convey knowledge on energy, water and mobility topics within the customer service team
- You develop training concepts to improve knowledge transfer
- You contribute to process design, process optimization and the digitalization of knowledge management
- You manage the updating of knowledge and its transfer into teams in coordination with the leadership team
- You take responsibility within customer service and actively help shape the digitalization of knowledge management for the specialist department
- You participate in cross-functional projects
Requirements
- Completed bachelor's degree in media/communications or a comparable qualification
- Structured, independent way of working and a high level of personal responsibility
- Enjoyment of complex tasks
- Strong skills in facilitation, active listening, knowledge transfer, motivation and acting as an initiator
- Enjoy interacting with people and a high degree of interpersonal openness
- Quick comprehension and a high level of commitment
- Experience in adult education and corresponding methodological competence
- Strong team and communication skills as well as a continuous willingness to learn
- German language level: at least C1 for successful collaboration
Benefits
- A secure, crisis-resistant job with one of the region's largest employers
- Flexible working time arrangements through flextime models and remote/mobile work
- Various services such as childcare and social counseling to support personal and family concerns
- An attractive employer-funded company pension through the Bayerische Versorgungskammer and a subsidy for private retirement provision
- Discounted employee fares such as the AVV company subscription ('Jobticket'), the Deutschlandticket Job for swa employees, an swa carsharing employee rate and JobRad bicycle leasing
- Free use of local public transport on all lines of the Augsburger Verkehrsgesellschaft
- Discounts on electricity (€240/year incl. VAT) and heating (€200/year incl. VAT)
- Opportunities for professional development through targeted training measures
- Employee sports programs, numerous sporting events and company-wide celebrations
- Family-like corporate culture with a strong swa sense of togetherness
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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