Knowledge Manager for Stadtwerke Augsburg's customer service team. Structuring and communicating information on energy, water, and mobility topics while enhancing knowledge transfer through training.
SG
Hybrid Senior Manager, Commercial Competence Development – Technical Training
Posted 51 minutes ago
About the role
- Senior Manager overseeing technical competence development at Scania, focusing on training for global dealers and distributors to enhance performance and customer experience.
Responsibilities
- Lead and develop the team responsible for technical competence development, creating performance through clarity, trust and empowerment.
- Set direction for technical learning and keep a strong link to business goals; prioritize based on ROI and business impact.
- Work closely with Product Management, Sales and the Dealer & Service Network to capture needs and build relevant end-to-end learning solutions.
- Responsible for quality, standards and certification processes for technical training across the network, and ensure consistent delivery.
- Hold budget and supplier responsibility, and drive continuous development by measuring learning effectiveness and improving methods and ways of working.
Requirements
- A university degree or equivalent experience
- 7–10 years of experience in a leadership role, preferably from operations in or close to the service or workshop network
- Strong business acumen and proven ability to translate business and operational needs into effective learning initiatives
- A good understanding of technical environments and a strong interest in technology and its development
- Experience in learning and competence development is a strong advantage, preferably within technical or commercial training
- Fluent English, both spoken and written is required.
Benefits
- a dynamic, flexible workplace with hybrid work options
- structured development plan and courses
- training at our health center Gröndal or wellness allowance
- result bonus
- flexible hours
- company car leasing
- events for employees and their families
- easy commute via Scania Job express buses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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