Exoneration Analyst supporting bond release processes at a leading surety broker, coordinating with clients and internal staff for timely and accurate releases.
Responsibilities
Coordinate with Exoneration Specialist and R&P staff on accounts requiring assistance to pursue bond releases.
Maintain accurate documentation for each client throughout the release process.
Facilitate execution of replacement or release letters, understanding specific requirements of different sureties.
Document all correspondence, written and verbal, in TABS to ensure files remain current and accurate.
Conduct persistent written and oral follow-ups with obligees to secure releases, providing updates to clients under the guidance of the Exoneration Specialist.
Maintain and update the database of obligee contacts.
Track and manage exoneration activities using a comprehensive spreadsheet for reporting purposes, keeping the status of all open and resolved exonerations current.
Monitor and manage R&P’s billing inbox to ensure alignment between R&P and surety invoicing, and facilitate the proper closure of TABS entries, including handling return premiums or additional premiums generated at closeout.
Requirements
College degree is preferred, or equivalent work experience.
Experience in insurance, surety, or related industry is a plus, but not required.
Excellent organizational, analytical, and problem-solving skills.
Strong attention to detail, accuracy, and follow-through.
Clear, professional written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced team environment.
Service-oriented, energetic, and a self-starter.
Proficiency in Microsoft Office and ability to quickly learn proprietary systems/databases.
Capable of interpreting technical instructions and developing sound recommendations.
Benefits
Health, vision, and dental insurance
Life and AD&D insurance
Short-term and long-term disability insurance
Flexible Spending Account and Dependent Care Flexible Spending Account
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