Senior Project Manager in Professional Services ensuring end - to - end delivery of customer solutions. Focused on exceeding customer expectations and driving project success in Ethiopia.
About the role
- Program Manager supporting material preparation operations during server product development at Supermicro. Engaging with cross-functional teams and managing logistics planning for projects.
Responsibilities
- Manage 3PL relationship
- Analyze FSL network cost structure and capacity utilization
- Optimize inventory levels and flows
- Develop a planning model to support inventory needs
- Collaborate across departments to establish project requirements, specifications, and deliverables
- Devise Service Processes and oversee their implementation within the organization
- Define escalation pathways related to project timelines and process enhancements
- Engage with cross-functional teams to guarantee customer satisfaction and timely issue resolution
- Stay abreast of emerging business needs and collaborate with stakeholders to deliver relevant products and services
- Develop a strategy for logistics planning and coordinate with vendors to achieve departmental sustainability
- Supervise project execution, ensuring adherence to safety, quality, and regulatory standards
- Identify potential risks and create risk mitigation strategies to minimize disruptions to the project schedule and budget
- Evaluate and manage changes in project scope, ensuring proper documentation and approval procedures are followed
- Establish and maintain comprehensive project documentation
Requirements
- Bachelor's degree plus a minimum of 1 years of experience in computer systems or equivalent expertise
- Familiarity with Technical Services and related professional services
- Previous experience in roles such as Project Manager, Production Manager, or with large-scale Hybrid support organizations
- A deep understanding of Service infrastructures and support models
- Proficiency in Windows, Linux, Networking, and virtualization is essential
- Fluent in English, including speaking, writing, and presentation skills
- Strong organizational and communication abilities.
Benefits
- In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
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