Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Community Manager at award-winning games studio focused on fostering engagement across platforms. Grow and nurture communities on Reddit, Discord, Steam, and Twitch.
Responsibilities
- **Here’s just a snippet of what you’ll be up to 😊**
- Grow and nurture the Supermassive Games community across Reddit, Discord, Steam and Twitch.
- Share community sentiment and insights with Social, Development and Publishing teams.
- Deeply understand our games to communicate authentically with players.
- Engage actively with communities and stay aware of relevant trends.
- Spot and escalate community issues to the appropriate teams.
- Provide light customer support by directing players to our support channels.
- Research and engage with content creators and relevant gaming communities.
- Identify toxic behaviour and act appropriately (ban, report, ignore, respond).
Requirements
- **What we’re looking for: **
- Proven experience in community management or a closely related role
- Experience building, managing and engaging online communities
- Confident using Reddit, Discord, Steam and other key platforms
- Genuine passion for gaming and player communities
- Strong written communication and attention to detail
- Well‑organised, with the ability to capture patterns, feedback and bugs clearly
Benefits
- **The Perks of being a Supermassive Superstar are:**
- 25 Days Annual Leave (3 of which are used when we close the studio for our end of year break)
- Private Medical Insurance (BUPA)
- Medicash assistance (Including dental and optician support)
- Life Assurance (6 x annual salary)
- Pension Scheme
- Employee Assistance Programme
- Income Protection
- Enhanced Family Leave (maternity and paternity pay)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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