Technical Support Engineer delivering global support for Salesforce Marketing Cloud. Managing complex customer issues and providing top - tier technical expertise in a customer - centric environment.
SL
Hybrid Senior Support Engineer, Operations – Cobol, Mainframe Development
Posted 4 weeks ago
About the role
- Senior Support Engineer in Operations responsible for maintaining Data Warehouses and Business Intelligence applications at Sun Life. Collaborating on operational improvements and providing technical support in a hybrid environment.
Responsibilities
- Responsible for maintaining and supporting processes in multiple Data Warehouses, Business Intelligence, and Data Integration applications
- Act as Operations Lead as part of project/development teams
- Lead and deliver innovative solutions and projects
- Collaborate closely with team members, technical leads, and application support teams
- Ensure compliance with incident, problem, and change management policies and processes
- Provide technical documentation including design and operational support documentation
- Participate in rotational on-call operational support, including after-hours support
Requirements
- 5+ years hand-on experience working as an IT Application/Technical support analyst
- 2-3+ years or more experience with ETL Tools: Informatica PowerCenter/Informatica Intelligent Data Management Cloud (IDMC)
- 2-3+ years working in a DW/BI environment
- 2-3+ years experience with Mainframe technologies; TSO, ZEKE, JCL, COBOL
- Knowledge of Business Objects Universe Designer and Web Intelligence
- Experience with Databases: Microsoft SQL Server, Oracle, DB2, flat files (7+ years)
- Experience with Postgresql
- Knowledge/Experience in Windows and Unix
- ITIL Foundations Level 3 Certification an asset
- Computer Science degree or certificate, or equivalent, supplemental training
Benefits
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential
- Flexible working hours in a hybrid work environment
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
Desktop Support Engineer providing user helpdesk support and maintaining production desktop systems at Flying Bark Productions, an animation studio in Sydney. Troubleshot hardware and software issues in a dynamic environment.
User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
Support Technician for Niterra maintaining jigs and fixtures for spark plug technology. Adhering to safety and quality standards while collaborating across departments and managing preventive maintenance.
Systems Support Technician maintaining robust IT support for PHS and improving health equity through technology. Responsible for computer systems upkeep across various locations in New York.
Technical Support Engineer providing basic technical support for Securitas Healthcare products via phone, email, and occasionally onsite. Responsible for customer contact, troubleshooting, and collaboration with higher tiers.
Technical Support Operations Manager overseeing Managed Services support operations in Plano, TX. Leading teams and ensuring customer satisfaction while managing technical support and NOC functions.