Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.
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Hybrid Senior Support Engineer, Operations – Cobol, Mainframe Development
Posted 2 months ago
About the role
- Senior Support Engineer in Operations responsible for maintaining Data Warehouses and Business Intelligence applications at Sun Life. Collaborating on operational improvements and providing technical support in a hybrid environment.
Responsibilities
- Responsible for maintaining and supporting processes in multiple Data Warehouses, Business Intelligence, and Data Integration applications
- Act as Operations Lead as part of project/development teams
- Lead and deliver innovative solutions and projects
- Collaborate closely with team members, technical leads, and application support teams
- Ensure compliance with incident, problem, and change management policies and processes
- Provide technical documentation including design and operational support documentation
- Participate in rotational on-call operational support, including after-hours support
Requirements
- 5+ years hand-on experience working as an IT Application/Technical support analyst
- 2-3+ years or more experience with ETL Tools: Informatica PowerCenter/Informatica Intelligent Data Management Cloud (IDMC)
- 2-3+ years working in a DW/BI environment
- 2-3+ years experience with Mainframe technologies; TSO, ZEKE, JCL, COBOL
- Knowledge of Business Objects Universe Designer and Web Intelligence
- Experience with Databases: Microsoft SQL Server, Oracle, DB2, flat files (7+ years)
- Experience with Postgresql
- Knowledge/Experience in Windows and Unix
- ITIL Foundations Level 3 Certification an asset
- Computer Science degree or certificate, or equivalent, supplemental training
Benefits
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential
- Flexible working hours in a hybrid work environment
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