Delivery Manager coordinating cross - team efforts for a comprehensive financial platform at a fintech company. Driving product value through stakeholder communication and team collaboration.
About the role
- Manager leading a high-performing Disability Solutions team for Sun Life. Focused on enhancing client experience and driving process improvements in group benefits services.
Responsibilities
- Lead and develop a high-performing team, setting clear expectations and fostering accountability
- Assess and optimize processes to enhance client experience and team productivity
- Spearhead development of marketing and sales content for Group Disability (GD)
- Participate in finalist presentations
- Collaborate with Group Disability leaders and internal partners to solve complex problems
- Contribute innovative, client-centered ideas to drive progress
- Share insights and recommendations across Sun Life departments, leveraging client satisfaction and other data
- Utilize data and technology to evolve service offerings and create new solutions
- Champion a culture of continuous improvement and innovation
- Ensure team compliance with regulatory requirements while maintaining effective relationships with internal and external stakeholders
Requirements
- Minimum 4 years experience managing a client-oriented team
- Bilingual in English and French is an asset for candidates outside of Quebec
- Superior leadership skills with ability to create win-win solutions
- Exceptional client relationship and customer focus skills
- Strong data analytical and risk evaluation abilities
- Experience in group benefits industry or sales/marketing processes
- Excellent communication and presentation skills (written and verbal)
- Ability to challenge status quo and implement sustainable change
- Skill in holding others accountable
- College/University degree with 5+ years of relevant experience
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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