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Information Systems Installation Manager responsible for overseeing installations, maintenance, and troubleshooting of IT systems at customer sites. Managing teams and ensuring compliance with technical standards and requirements.
About the role
- Manager leading Group Disability team at Sun Life. Building and supporting a collaborative team focused on client service and disability management strategies.
Responsibilities
- Build a stable, collaborative team of disability management professionals
- Act as the primary resource for your assigned team
- Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
- Proactively address clients’ needs and address complaints that may be escalated to you
- Contribute to the ongoing business retention and growth by cultivating excellence in your team
Requirements
- Minimum of 5 years leadership experience
- Excellent listening skills and capacity for empathy
- Analytical skills with a passion for solving problems
- Demonstrated ability to lead through change
- Knowledge and work experience in group insurance with disability focus
- Outstanding communication skills – written and verbal
- Ability to deal with stressful situations
- Ability to deliver difficult news in a tactful and sensitive manner
Benefits
- Medical, dental, life, and disability insurance
- Retirement savings and Stock purchase plan
- Paid vacation
- Tuition assistance
- Fitness facilities or subsidiaries in specific locations
- A supportive and interactive team environment
- Comprehensive training programs from the start of employment and ongoing coaching to set you up for success
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