Hybrid Group Benefits Solutions Analyst

at Sun Life

• Job title: Group Benefits Solutions Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$58,000 - CA$93,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Waterloo, Canada

About the role

• Group Benefits Solutions and Insights Analyst supporting program management at Sun Life. Handle project coordination and data analysis for operational improvements.

Responsibilities

• Support the Program Manager in executing cross-functional initiatives to improve problem resolution capabilities, processes, and controls within Group Operations.
• Assist in enhancing service quality and operational efficiency across multiple teams.
• Assist in coordinating project delivery across multiple teams.
• Help manage timelines, deliverables, and resources for various business initiatives.
• Support the continuous improvement process in collaboration with the Best Practices team.
• Conduct quantitative and qualitative analyses to support hypothesis validation.
• Assist in preparing data-driven recommendations for operational improvements.
• Create and maintain reports and dashboards using Excel and Tableau.
• Support Bright Promise activities and reporting.
• Liaise with various Group Operations areas, including Health & Dental Claims, Contact Centre, Implementation, and Business Development.
• Support the Program Manager in organizing and facilitating cross-functional meetings.
• Help identify and document process enhancement opportunities.
• Assist in implementing approved process improvements.
• Track and report on the progress of improvement initiatives.
• Prepare presentations, communications, and other business area deliverables.
• Organize and maintain project documentation and files.
• Schedule and coordinate meetings, including leadership and team meetings.

Requirements

• 1-2 years of experience in project coordination or related field
• Familiarity with project management methodologies
• GB Ops or GB Call Centre experience an asset
• Proficient in Excel and PowerPoint
• Basic to intermediate knowledge of Tableau
• Experience with project management tools is a plus
• Strong analytical and problem-solving abilities
• Attention to detail and accuracy in data handling
• Strong written and verbal communication skills
• Ability to interact effectively with various stakeholders
• Strong collaboration skills
• Highly organized and able to manage multiple tasks and projects
• Proactive and self-motivated
• Adaptable to a fast-paced, changing environment
• Takes initiative and finds creative solutions
• Demonstrates flexibility and adaptability
• Availability to work overtime when required.
• Bilingualism (French, English) required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Benefits

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
• A collaborative and interactive team environment
• Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.