Hybrid Event Operations Coordinator

at Sun Life

• Job title: Event Operations Coordinator
• Job type: Full Time
• Experience level: Junior
• Salary: CA$49,000 - CA$77,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Waterloo, Canada

About the role

• Event Operations Coordinator supporting event management and digital solutions at Sun Life. Collaborating with partners to deliver seamless event experiences across North America.

Responsibilities

• As a member of the Events & Experiences department, the Event Operations Coordinator is responsible for supporting various aspects of event management and digital solutions administration under the Strategy & Operations team.
• The Coordinator plays a key role in the day-to-day operational tasks of the team, working with business partners to progress event requests from the initial inquiry through to the completion of the booking process.
• They also provide day to day system/database (Momentus, Outlook distribution, Sharepoint, etc.) and administrative support (internal communications, reporting, etc.) as required.
• Reporting to the Manager, Resource Operations, Events & Experiences, the incumbent will closely collaborate with all streams within E&EX in the seamless delivery of event and experience across North America.
• Support for event booking process for onsite, offsite, virtual and hybrid events including: Reviewing space requests, providing alternative availability where applicable, creating events based on BPs requirements, sending event confrontations Online Space Booking (OSB) Completing missing event details and sending confirmations for event requests submitted through OSB Event Services Shared Inbox Respond to inquiries in Event Services inbox in a timely manner Creation of administrative and repeating events Working off maintenance schedules with vendors (ie. HitPlay) to enter Maintenance holds, assisting with creation of Development Days, etc.
• Assist with the closing/reconciliation process for events and catering services.
• Build and maintain close relationships with business partners to gain in-depth knowledge of objectives and expectations.

Requirements

• Understanding of event management logistics and hospitality business processes
• Ability to build strong business relationships and develop an understanding of unique needs of various key stakeholders, adapting quickly in a rapidly changing environment
• Accounts payable/receivable coordination experience. Knowledge of SAP and/or ARIBA systems an asset
• Fluency in MS Office Suite of tools (Excel, Word, Power Point)
• Self-motivated with ability to work in a team environment with internal and external partners
• Post-secondary education with experience in Event Planning, Project Management an asset
• 1 - 3 years of experience in an administrative role
• Previous experience with event management software and digital tools an asset
• Bilingualism (English/French) an asset

Benefits

• The opportunity to move along a variety of career paths with amazing networking potential
• Flexible Benefits from the day you join to meet the needs of you and your family
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health