Hybrid Consultant

at Sun Life

• Job title: Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$58,000 - CA$93,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Montreal, Canada

About the role

• Best Practice Consultant analyzing complex business challenges within the Client Care Centre. Supporting strategic initiatives through data-driven insights and collaboration with diverse teams.

Responsibilities

• Analyze complex business problems and develop effective solutions
• Define, track, and communicate pre- and post-implementation success metrics
• Support the development of a single source of truth for CCC metrics across teams, ensuring accuracy and consistency of data
• Create well-documented and organized deliverables for leaders with clear findings, actionable results and data visualizations
• Collaborate closely with teams across the CCC and other departments to foster innovative problem-solving
• Conduct in-depth quantitative analysis on large datasets to derive actionable insights and inform strategic decision-making

Requirements

• Excellent communication skills to convey complex concepts to diverse stakeholders at all levels of the organization
• Strong analytical and problem-solving capabilities, with proven experience in understanding complex business issues through data-driven approaches
• Experience in using data analysis tools such as Excel is required, Tableau is a strong asset
• Strong qualitative skills with the ability to analyze complex datasets and translate findings into business insights
• Adaptability and openness to change, with a proactive and self-motivated attitude
• Detail-oriented approach with a focus on accuracy and the ability to work independently while contributing to team goals
• Demonstrated aptitude for quickly learning and applying new tools and methodologies to solve evolving business challenges.
• University degree in a related field such as Commerce, Marketing, Mathematics, Science, Business, or Information Technology, or an equivalent combination of education and experience

Benefits

• A hybrid organization facilitating a better work/life balance
• Agile behaviours, faster decisions and learning as we go.
• Flexible Benefits, Pension Plan & Stocks Ownership and time off.