Hybrid Client Partner Consultant

at Sun Life

• Job title: Client Partner Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $63,000 - $94,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Milwaukee, United States

About the role

• Client Partner responsible for managing contract deliverables and client relationships at Sun Life. Facilitating communication and ensuring client expectations are satisfied with ongoing support and reporting.

Responsibilities

• Responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting
• Ensures effective coordination and communication of client requests
• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction
• Provide support to DentaQuest leadership for administration of the client's program
• Identify and communicate client expectations to DQ leadership and staff
• Resolve issues and strengthen relationships at various professional levels within the client's organization
• Develop and maintain relationships with appropriate functional areas within DentaQuest
• Support innovative business practices and process improvement opportunities
• Monitor changes in regulations and fee schedules
• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits
• Develops and submits IODs based on CMS, market- or client-specific program requirements
• Manages process for obtaining program requirements, documentation, support and other special requests from clients
• Provides regular updates to senior management on internal and external issues affecting market performance
• Represent DentaQuest at health fairs, conferences and advisory meetings through the State
• Other duties as assigned
• Up to 15% travel required

Requirements

• Bachelor's Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience
• Five years' experience working with external clients/customers
• Proven track record of providing superior service to internal and external customers
• Well-organized and superior organizational, written and oral communication skills, particularly presentation skills
• Knowledge of group benefits
• Proven ability to provide consultative services to proactively meet customer needs
• Ability to work independently and as part of a team
• Proficient with general computer software including Microsoft Excel, Word and Outlook
• Proven problem-solving skills
• Ability to make good judgment conclusions based on data available with minimal supervision
• Ability to prioritize and organize multiple tasks with tight deadlines
• Excellent customer service skills.

Benefits

• generous vacation and sick time
• market-leading paid family, parental and adoption leave
• medical coverage
• company paid life and AD&D insurance
• disability programs
• partially paid sabbatical program
• 401(k) employer match
• stock purchase options
• employer-funded retirement account
• flexible, inclusive and collaborative work environment