Content Specialist creating customer - facing content for BCM One in London. Collaborating with teams across the US and UK to support brand and lead - generation initiatives.
About the role
- Client Content Specialist advocating clear communications for Clients of Sun Life. Writing empathetic copy across multiple channels while collaborating with various professionals.
Responsibilities
- Write clear, empathetic and helpful copy for Client communications, including chatbot, letters, emails, forms, call scripts and more
- Collaborate and lead meetings with subject matter experts, other professional writers, as well as brand, legal and compliance teams to ensure content meets editorial standards and best practices
- Ensure content adheres to Sun Life’s brand tone of voice
- Coordinate content approvals from draft to final copy and signoffs from business partners
- Act as a plain language champion and resource for teams across the organization
- Coordinate translations with French linguistics team
- Support internal storytelling
Requirements
- 2 to 4 years of professional writing experience
- Excellent writing, editing and proofreading skills, with strong attention to detail
- Strong communication, negotiation and interpersonal skills
- Strong curiosity about Clients and how to anticipate their needs by understanding behaviours
- Commitment to a hands-on, proactive approach to learning about Sun Life Clients and products
- Capacity to juggle multiple projects with varying degrees of complexity
- Ability to edit content live in meetings with multiple opinions coming your way
- Confidence presenting to large groups and articulating the reasons behind your content choices.
- Bilingualism (French, English, both oral and written) is required for Quebec only
Benefits
- Opportunity to learn from experienced writers and Client Advocates
- Flexible work environment
- Must be able to obtain RCMP Reliability Security Clearance before a start date can be confirmed (includes fingerprinting)
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