Hybrid Bilingual Investigative Analyst – Disability

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About the role

  • Investigative Analyst identifying suspicious activity in benefit plans for clients. Communicating with stakeholders and collaborating with teams for process improvements.

Responsibilities

  • Communicating with Disability Case Managers, Plan Sponsors and tipsters
  • Setting up cases in Case Manager for Investigators
  • Gathering additional plan member details
  • Conduct preliminary, open source searches/research
  • Manage inbox and triage of information
  • Review referrals for accuracy and quality
  • Communicating with the Disability Business Unit for various requests
  • Assist with process improvements and maintaining team job aids
  • Collaborating with colleagues to drive process improvements

Requirements

  • Bilingualism (French, English, both oral and written) is required
  • Advanced online and social media research skills
  • Strong analytical and problem-solving skills, attention to accuracy and details
  • Strong organizational and decision-making skills
  • Ability to complete detailed tracking of all activities to support any follow-up
  • Ability to handle conflicting priorities and meet stringent deadlines
  • Ability to operate effectively as a team member in a dynamic environment
  • Ability to work independently with minimal supervision
  • Post-secondary education preferred
  • Knowledge of disability claims an asset

Benefits

  • Flexible Benefits
  • Pension Plan
  • Stocks Ownership
  • Time off

Job title

Bilingual Investigative Analyst – Disability

Job type

Experience level

Mid levelSenior

Salary

CA$49,000 - CA$77,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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