Customer Engineer maintaining NCR ATMs and related software in Switzerland. Involves regular maintenance, installation and customer service responsibilities.
About the role
- Field Service Engineer responsible for repair and maintenance of Stryker medical products. Delivering technical support and ensuring compliance with quality standards in Catalonia.
Responsibilities
- Repair and check electronic / mechanical Stryker products
- Complete annual check and calibration according to MDR on customer site
- Utilize software and technological tools to maintain proper records, access technical information
- Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
- Fulfil Service contracts with planned maintenances
- Delivery of technical Training to internal & external
- Perform Installation of Stryker systems on customer site
- Perform Software & Hardware Upgrades
- Efficient and thorough documentation of service activities for internal and external reference
- Ensure traceability of all field-based Stryker products through reporting tools
- Provide technical support to Internal and external customers
- Escalade opportunities and issues appropriate team meetings
- Ensure excellent follow-up on all customer-initiated issues
- Ensure service provided is invoiced if not under warranty
- Scheduling of Customer visits in cooperation with Customer service
Requirements
- Educated to degree level in engineering medical electronics and camera technology or equivalent, at least one of the following:
- • Electrical / Electronic / Telecommunications / Mechanical / Software
- • Medical Physics
- • Technology Subjects
- Fluency in both spoken and written English & Spanish (technical and medical)
- Adequate IT-knowledge (Microsoft Office, ERP & CRM)
- Up to 1 year experience in medical electronics, combined with good mechanical skills
- Up to 1 year experience in the hospital environment and health care work
- IT experience on administrative and technical level
- Experience and ability to build relationship with internal & external customers to drive brand loyalty
- Must be capable of working in a varied range of scenarios including the workshop, hospitals, and theatres
- Must have the ability to prioritize work and manage stress
- Must possess unwavering ethics & integrity in a competitive and demanding work environment
- Must have a service- and quality-oriented mindset
- Ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve
- Ability to communicate effectively and work both independently and as part of a team on assignments
- Travel will be a regular occurrence within the defined region
Benefits
- Company car which can also be used for personal use (fuel card for work travel only)
- Phone
- Laptop and full technical equipment
- Health Care Allowance
- Recognition of your performance
- Promoting work-life balance through flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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