Customer Journey Manager focusing on technology and integration within Data team for Credit Cards Platform. Collaborating across functions to optimize customer journeys and improve their experience.
About the role
- Education Manager developing and executing medical education strategies in EEMEA for Stryker. Leading collaborations, organizing courses, and enhancing training effectiveness.
Responsibilities
- Responsible for the development of our annual medical education strategy in alignment with customer needs and business goals.
- Curriculum/program development and creation/delivery of educational content – utilizing HCP input.
- Demonstrate technical expertise to facilitate HCP medical education programs.
- Articulate desired communications outcomes consistent with the medical education strategy.
- Drive collaboration with broader Medical Education, Marketing, Events, Finance and other stakeholders.
- Lead the project management of medical education programs and manage internal/external resources that support an overarching strategic direction.
- Stay informed about industry trends, clinical advancements and develop a network of key opinion leaders (KOL) to drive excellence in the Medical Education offering.
- Organize and deliver classroom/virtual courses, workshops, events, etc.
- Evaluate the effectiveness of educational programs through voice of customer (VOC), metrics, surveys, etc. to enable potential improvements.
Requirements
- Bachelor’s degree
- 8 years of work experience, including developing and executing (Medical) Education/Training strategies and programs in MedTech, BioTech, Pharmaceuticals, or related industries.
- Strong organizational skills and ability to manage projects across multiple countries to ensure timely outcomes.
- Demonstrated ability to think strategically and tactically, with strong analytical and problem-solving skills.
- Excellent interpersonal, communication, and presentation skills; fluency in spoken and written English.
- Sophisticated networking skills, capable of developing strong relationships and influencing senior internal and external stakeholders.
- Ability to understand and collaborate with stakeholders from different markets and cultures.
- Proactive, self-driven, and able to work independently while also collaborating cross-functionally.
- Ability to understand and work within complex interdivisional procedures and policies.
- Impeccable work ethics & integrity in managing confidential information.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Willingness to travel internationally (approximately 40%).
- Preferred: 5+ years of experience in Marketing/Sales, Project Management, or Events Management.
- MBA is a plus.
Benefits
- Work Flexibility: Hybrid
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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