Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
About the role
- Client Success Manager for Strider, a strategic intelligence company. Supporting and managing client relationships, onboarding, and ensuring client success for Japanese clients.
Responsibilities
- Lead all phases of the client journey from contract signature through renewal, including kickoff, training, onboarding, and regular business review.
- Proactively manage and foster relationships with clients to build trust, open communication, and long-term mutual success.
- Identify expansion opportunities and partner with sales to grow the Strider product portfolio for the right clients at the right time.
- Partner with internal business partners to orchestrate Strider’s unique capabilities to provide the right resources at the right time to our clients.
- Act with urgency to satisfy priority client requests.
- Act ethically and protect client confidentiality.
- Be prepared for every client interaction.
- Be proactive by anticipating client needs and opportunities.
- Be professional through our actions and dress during client interactions.
Requirements
- 2+ years of client success experience, or equivalent experience in a client-facing and/or consulting role.
- Established track record of enabling clients to achieve results.
- Demonstrated high learning agility with ability to quickly comprehend Strider’s unique capabilities and data sets.
- Proven team player and self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment.
- Excellent verbal and written communication skills in English and Japanese.
- Engaging personality who can connect with clients and resolve client concerns.
- Strong time management and organizational skills.
- Available to travel up to 20% for client engagements.
- Legally authorized to live and work in Japan.
Benefits
- Flexible hybrid work arrangements
- Client success experience
- Ability to travel up to 20%
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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