Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
About the role
- Client Success Manager for Strider, a strategic intelligence company. Supporting and managing client relationships, onboarding, and ensuring client success for Japanese clients.
Responsibilities
- Lead all phases of the client journey from contract signature through renewal, including kickoff, training, onboarding, and regular business review.
- Proactively manage and foster relationships with clients to build trust, open communication, and long-term mutual success.
- Identify expansion opportunities and partner with sales to grow the Strider product portfolio for the right clients at the right time.
- Partner with internal business partners to orchestrate Strider’s unique capabilities to provide the right resources at the right time to our clients.
- Act with urgency to satisfy priority client requests.
- Act ethically and protect client confidentiality.
- Be prepared for every client interaction.
- Be proactive by anticipating client needs and opportunities.
- Be professional through our actions and dress during client interactions.
Requirements
- 2+ years of client success experience, or equivalent experience in a client-facing and/or consulting role.
- Established track record of enabling clients to achieve results.
- Demonstrated high learning agility with ability to quickly comprehend Strider’s unique capabilities and data sets.
- Proven team player and self-starter, who’s comfortable in a fast-paced and sometimes self-directed, startup environment.
- Excellent verbal and written communication skills in English and Japanese.
- Engaging personality who can connect with clients and resolve client concerns.
- Strong time management and organizational skills.
- Available to travel up to 20% for client engagements.
- Legally authorized to live and work in Japan.
Benefits
- Flexible hybrid work arrangements
- Client success experience
- Ability to travel up to 20%
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
Coordenador de Customer Success atuando em empresa de tecnologia especializada em soluções SaaS. Direcionando equipe e operações com foco em engajamento de clientes e resultados financeiros.
Senior Customer Success Manager at ProductPlan ensuring customers realize full value of software solutions. Managing lifecycle from onboarding to renewal to drive satisfaction and product adoption.
Scaled Customer Success Manager at Minga enhancing customer onboarding and adoption. Focused on digital engagement strategies for schools using educational software.
Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.
Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
Customer Success Manager responsible for helping B2B SaaS customers in the public sector achieve desired outcomes. Collaborating with cross - functional teams to provide exceptional service and support.
Customer Success Manager ensuring B2B SaaS clients in the public sector achieve their goals. Collaborating with cross - functional teams and building relationships with key stakeholders.