Account Manager for E - Commerce clients at secupay AG, supporting them from initial contact to long - term care.
About the role
- Customer Service role at Sternglas managing inquiries via email, phone, and social media. Assisting customers with products and ensuring smooth return and complaint processes.
Responsibilities
- Customer support across all channels: You respond to customer inquiries and tickets through our system via e‑mail, phone, chat, Facebook, Instagram and WhatsApp.
- Solution-oriented advice: You provide assistance on all matters related to watches and support customers with questions about functionality, care and selection.
- Returns, complaints and payment issues: You process returns and complaints and ensure smooth handling.
- Product and order information: You inform customers about our products, current offers and their orders, thereby strengthening trust in our brand.
Requirements
- Experience in customer service: You have experience in customer service, ideally from e‑commerce or call-centre environments.
- Interest in watches: Experience in retail, especially in jewellery, is a plus but not required — we provide comprehensive training in watch technology.
- Structured working style: You work in a structured way and maintain an overview even during high volumes of inquiries.
- Strong communication skills: You enjoy interacting with people and communicate clearly and solution-focused — both in writing and verbally.
- Language skills: You speak fluent German and good English to communicate with our international customers and the global Sternglas community.
- Team spirit and problem-solving mindset: You are a team player with an open, solution-oriented attitude.
Benefits
- As a welcome gift: one of our exclusive watches!
- A modern office with top equipment — you receive everything you need: laptop, monitor, headset.
- Varied responsibilities in a motivated team and the option to work hybrid.
- Flexible working hours and a pleasant working atmosphere.
- Diverse training opportunities and personal development prospects.
- Regular team events and employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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