Customer Service role at Sternglas managing inquiries via email, phone, and social media. Assisting customers with products and ensuring smooth return and complaint processes.
About the role
- Technical Project Manager at Rysun Labs overseeing ecommerce product strategy and technical delivery management. Ensuring scalable performance and alignment with business goals for customer experience optimization.
Responsibilities
- Define ecommerce product vision and roadmap.
- Prioritize product backlog based on business impact and ROI.
- Translate business requirements into detailed user stories with clear acceptance criteria.
- Own customer journey improvements (product discovery → checkout → post-purchase).
- Conduct stakeholder workshops and requirement discovery sessions.
- Lead full ecommerce lifecycle (Discovery → Development → UAT → Go-Live → Hypercare).
- Plan sprint cycles, releases, and deployment schedules.
- Manage scope, timelines, risks, and resource allocation.
- Coordinate cross-functional teams (Developers, QA, UI/UX, DevOps).
- Ensure high availability, scalability, and security compliance.
Requirements
- Bachelor’s degree in Computer Science / IT / Business.
- 7+ years of IT experience with 3–5 years in ecommerce project management.
- Proven experience in Product Ownership (backlog management & roadmap planning).
- Strong technical understanding of APIs, databases, and cloud environments (AWS/Azure).
- Experience working in Agile/Scrum environment (JIRA/DevOps).
- Strong communication and stakeholder management skills.
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job title
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Degree requirement
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Location requirements
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