Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Associate Director overseeing the partnership operations for sourcing externships at Stepful. Leading a team to manage clinical partners across the United States.
Responsibilities
- Oversee operations for a growing network of 6,000+ clinical partners nationwide, ensuring they deliver the right experiential learning experiences for our students.
- Develop and execute creative initiatives and experiments to fast-track the growth of our hiring supply.
- Monitor and improve key metrics, including new site activation, seat retention and growth, and capacity utilization.
- Work collaboratively with our enterprise sales team to unlock externship capacity at key enterprise partners and participate in team pitches.
- Collaborate regularly with our Learning, Product, Policy, Sales, Customer Success, and Operations teams to design and implement solutions to provide an exceptional student experience and deliver impactful results for our healthcare provider clients.
Requirements
- You have 10+ years of experience, including consulting and operational experience at a high-growth startup
- You have experience scaling the supply side of a marketplace
- You have managed teams of 5+ direct reports and are familiar with managing contractors at scale
- You’re an effective manager who can set ambitious goals, motivate teams to over-achieve, and oversee large initiatives end-to-end
- You are highly analytical and use structured thinking to break down complex problems
- You have strong commercial acumen – a knack for identifying opportunities to better serve clients and the ability to influence toward deepening a partnership.
- You thrive in a fast-paced, ambiguous environment.
- You are passionate about helping students change their lives through access to education.
Benefits
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2026
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