Quality Analyst developing quality control plans and procedures for Newport News Shipbuilding. Collaborating with various stakeholders to ensure compliance with established standards.
About the role
- As a Quality Analyst at Stefanini, conduct audits and provide feedback on support processes. Collaborate towards quality improvement and assist in onboarding new agents.
Responsibilities
- Conduct quality audits of tickets and processes performed by support analysts
- Record evidence and provide quality feedback
- Send feedback via email based on the audits performed
- Monitor metrics and prepare weekly and monthly reports
- Identify opportunities for improvement and support the creation of action plans
- Support onboarding and refresher training for new agents
- Update and create content in the Knowledge Base (KCS)
- Collaborate on quality- and process-related initiatives
Requirements
- Interest in building a career in Quality
- Organized, detail-oriented, and good time-management skills
- Strong verbal and written communication skills
- Analytical ability to identify improvements
- Proactive and collaborative attitude
Benefits
- Meal allowance or meal voucher
- Discounts on courses, university programs, and language schools
- Stefanini Academy — platform with free, up-to-date online courses and certificates
- Mentoring
- Benefits club for medical consultations and exams
- Health insurance
- Dental insurance
- Discounts and perks at leading establishments
- Travel club
- Pet care benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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