Client Service Desk Mitarbeiter providing 1st and 2nd Level IT support and infrastructure management. Collaborating with international clients and actively working on exciting IT projects.
About the role
- Client Services Manager overseeing complex client relationships and success at Chumash Casino Resort. Leading service standards and providing mentorship in a gaming and hospitality environment.
Responsibilities
- Successfully executes the client services workload.
- Serves as a trusted advisor to clients and provides mentorship to junior team members.
- Builds and maintains strong client relationships through regular communication and proactive engagement.
- Leads the execution of client deliverables, ensuring accuracy and adherence to established processes, timelines, budgets, and in compliance with brand standards.
- Translates client needs into strategic marketing plans.
- Maintains a working knowledge of current and upcoming events, promotions, campaigns, and other marketing programs, with understanding of strategic intent.
- Accountable for all client records, documentation, and updates within internal systems.
- Leads the onboarding of new clients and ongoing account activities.
- Regularly reports portfolio status to the Director of Marketing; identifies and escalates potential issues or risks as necessary.
- Establishes processes and service standards to ensure consistent client experiences.
- Maintains successful working relationships with the client portfolio; leads consistent client meetings to maintain an understanding of their needs and communicates project updates; provides strategic marketing insights.
- Conducts regular property walk-throughs, assessing and understanding business operation, brand presence and guest experience; routinely audits and reports on marketing collateral in use.
- Performs creative assets with a high level of attention to detail to ensure on‑brief execution, content accuracy, and thorough proofreading.
- Resolves client issues and concerns using established guidelines and best practices.
- Collaborates cross-functionally to align client needs with internal capabilities and resources.
- Identifies opportunities to improve client processes, service efficiency, or satisfaction.
- Ensures work is conducted in accordance with Tribal Gaming Agency regulations and approved Internal Controls.
- Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
- Performs other duties as assigned.
Requirements
- High School Diploma or GED Certificate.
- Bachelor’s degree in Marketing, Communications, Business Administration, or related discipline.
- Seven years of experience in a client-facing, relationship management role, preferably in the gaming or hospitality industry.
- Advanced knowledge of brand marketing, communication channels, programs, and practices.
- Proficiency in using Apple products, Office365 applications and standard workplace technology.
- May be required to work a flexible schedule including nights, weekends, and/or fluctuating days off.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Native American hiring preference applies.
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