Qualitätsmanager at regiocom managing quality standards and monitoring in the telecommunications sector. Collaborating with teams to enhance customer satisfaction and performance metrics.
About the role
- District Manager responsible for driving profitable growth and operational success at Staples retail locations. Leading a high-performing team to enhance customer experience and achieve sales objectives.
Responsibilities
- The Retail District Manager (DM) is responsible for delivering profitable growth of sales and services within the district.
- This is accomplished through a high level of first-time execution of company initiatives and exceeding customer expectations.
- The DM is responsible for creating a high performing team of General Managers, Assistant Managers and Associates.
- This position leads a team of General Managers across his/her store base to execute and deliver on all sales, service, and operational programs to achieve the Staples US Stores team objectives in our omni-channel environment.
- DMs direct the planning, development, execution, and monitoring of store business plans designed to meet or exceed North American Stores & Online (NASO) sales and service objectives.
- The DM must maintain a constant presence throughout his/her district to foster a customer-centric, sales/profit driving approach to business across the stores.
Requirements
- Bachelor’s degree in business or a related field is preferred, or equivalent years of related experience.
- A minimum of 6 - 10 years progressively responsible management and multi-unit experience in a high-volume retail environment.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Exceptional organization and time management skills.
- Ability to drive sales in a customer service focused environment.
- Proven track record of increasing sales and store profitability. Experience in revenue generation to include the ability to analyze P&L and financial reports, ensuring key performance metrics are met.
- Demonstrated commitment to identify, address, and resolve critical gaps in current and future store talent pool needs. Strong ability to train and coach. Proactively and freely shares own experience and expertise to teach store team members (role plays, models effective skills).
- Strong skills in management strategy, staffing performance management, associate relations, and associate development. Ability to support and implement various People programs and initiatives to achieve business objectives.
- Leadership and partnership that will inspire associate engagement and customer loyalty with the communities in which we serve and operate.
- A high level of administrative competence with ability to meet deadlines. Good working knowledge of technology, PC skills and knowledge of retail related software and hardware systems.
Benefits
- Annual Bonus program, generous time off, weekly pay
- Associate Discount
- Full medical benefits package, 401(k) with company match, and many more benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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