Client Operations Specialist ensuring smooth execution of training programs at StackFuel. Supporting participants' learning journeys to achieve training goals.
Responsibilities
As a Client Operations Specialist (all genders), you ensure the smooth operation of our (funded) training programs and, together with the team, help maintain one of our most important KPIs — the participant completion rate — at a high level.
You accompany participants on their learning journeys and ensure our clients reach their training goals and have the best possible learning experience with us.
You organize training sessions and support participants throughout the entire process.
You ensure smooth processes, continuously optimize them, and prepare relevant reporting, including administrative and technical support.
You coordinate cross-departmentally (e.g., Sales, Mentoring, Content, Engineering) and act as the central communication interface for participants and stakeholders.
You support the development of new training formats and design lean, scalable workflows.
You independently take on projects, define key results, and work flexibly within changing processes.
Requirements
Completed vocational training or degree; ideally (but not required) with a background in psychology, education, or a related field — career changers are welcome.
Technical affinity and the ability to quickly onboard administrative tools; ideally some experience with Asana, HubSpot/CRM, Slack, MS Office, and/or an LMS (Learning Management System).
Strong organizational talent and a passion for process optimization — you confidently manage your own projects.
Excellent communication skills and empathy when interacting with participants, clients, and colleagues (email, phone, webinars/meetings).
Independent, self-driven working style, high intrinsic motivation, team spirit, and enjoyment of agile methods.
Advantage: experience in customer support and/or with funded training programs/Employment Agency (Agentur für Arbeit) or in a B2B context.
Benefits
You will find a solution-oriented, data-driven working approach, an open feedback culture, and strong team spirit.
Two trustees elected by the entire StackFuel team will support you with questions and concerns as neutral, confidential points of contact.
Take responsibility from day one, actively contribute your own ideas, shape processes sustainably, and have a meaningful impact on our operations.
We work together in the office three days a week.
You can work remotely from anywhere within the EU, the EEA, and Turkey for up to 10 days per year.
Regular team interaction, seasonal celebrations, and a well-stocked kitchen help create a lively working atmosphere.
Complete our online trainings to expand your professional skills and develop into an expert in data and AI.
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