Operations Intern at Voya Financial providing project management and leadership support for strategic initiatives. Collaborating on project execution and risk management in a high - tech environment.
About the role
- Service Operations Excellence Manager responsible for operational performance and improvement initiatives across EMEA. Leading service operations and collaborating with cross-functional teams in a global leader environment.
Responsibilities
- Drive key service KPIs across the region, including backlog health, backlog‑to‑revenue conversion, billing timeliness, POC accuracy, cash collection and overall service profitability.
- Establish strong performance routines with country leaders and ensure continuous improvement.
- Standardize the O2C process across EMEA to shorten cycle times from order intake to cash.
- Partner with Finance to improve revenue recognition and eliminate inefficiencies.
- Develop and deploy unified Service Operating Procedures.
- Improve field productivity by simplifying processes and ensuring best‑practice adoption.
- Strengthen execution quality, improve on‑time delivery, reduce delays and margin erosion.
- Increase visibility into risks and implement corrective actions across teams.
- Build unified KPI dashboards and consistent reporting standards.
- Leverage digital tools, including Salesforce and AI‑driven insights, to support decision making.
- Lead Lean, Kaizen and other structured improvement initiatives.
- Drive transformation across Service, Sales, Finance and Operations.
- Promote a culture of accountability, ownership and operational excellence.
Requirements
- Bachelor’s degree in Engineering or a related field.
- 8–12 years of experience in service operations, project management, or operational excellence.
- Track record of improving performance across multiple countries or regions.
- Strong understanding of Order‑to‑Cash processes, backlog management and service delivery.
- Experience in industrial, building technologies, HVAC or controls environments is an advantage.
- Familiarity with Lean, Kaizen or Six Sigma methodologies.
- Proficiency with CRM/ERP tools, ideally Salesforce.
- Excellent communication, stakeholder management and influencing skills.
- Ability to operate effectively in a matrix environment.
Benefits
- A high‑impact regional role with visibility across the EMEA leadership structure.
- Opportunity to shape how a global leader executes service operations.
- Collaboration across diverse markets and business functions.
- A culture that values innovation, ownership and continuous improvement.
- Career development within one of the world’s leading technology companies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Director, Sales Operations overseeing North American sales operations and service delivery for Emerson. Leading cross - functional teams to optimize project and service center operations.
Client Operations Specialist ensuring smooth execution of training programs at StackFuel. Supporting participants' learning journeys to achieve training goals.
Operations Manager overseeing technician recruiting, hiring, training, and service quality in pest control industry. Ensuring customer satisfaction and technician retention while maximizing operational efficiency in Ohio.
Operations Manager leading technician training and recruitment for pest control services. Ensuring customer satisfaction and compliance with safety standards in the Sharonville location.
Operations Manager for global home sharing platform overseeing host acquisition and account management. Driving performance and implementing best practices in a key EMEA hub from Barcelona.
Critical Operations Technician maintaining critical systems in data centers. Focused on electrical, mechanical, and HVAC operations 24/7 in a leading digital infrastructure company.
Ops Specialist managing order coordination for China - based operations at Curv Group. Driving order flow and maintaining stakeholder alignment within a hybrid team environment.
Manager for US Vaccines Budget Operations at Pfizer overseeing financial operations and ensuring budget compliance. Driving strategic budget management and communication with cross - functional teams.
Operations Manager responsible for executing strategic operations and improving operational excellence at Axxess. Leading workplace operations and enhancing employee experience in a fast - paced environment.