Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
About the role
- Critical Operations Technician responsible for the maintenance and operation of data center equipment. Ensuring compliance, efficiency, and effective troubleshooting in a 24/7 environment.
Responsibilities
- Perform operational, preventive, and corrective maintenance on all mechanical and electrical equipment as assigned.
- Conduct daily and weekly routine inspections on critical equipment, rooms, and systems, ensuring compliance with quality and efficiency standards.
- Monitor, respond to, and act on alarms from Building Management Systems (BMS), Electrical Power Management Systems (EPMS), and other monitoring tools.
- Troubleshoot electrical and mechanical systems, interpreting diagrams and schematics to detect, repair, and report faulty equipment or unusual conditions.
- Carry out isolation and reinstatement of electrical, cooling, fire alarm, and gas suppression systems when required and authorized.
- Manage and react to emergency situations involving critical equipment, escalating incidents according to established processes and procedures.
- Ensure all plant equipment operates at maximum efficiency and in compliance with industry best practices and regulations.
- Escort personnel when required for security or operational reasons (e.g. clients and vendors).
- Ensure compliance with housekeeping rules, facility manuals, and service agreements, managing vendor reports and follow-ups.
- Maintain accurate logs of completed and pending work in the Facility Management System.
- Support the preparation of technical work quotations and execution of assigned projects and programs.
- Maintain proper storage of documentation related to building infrastructure, systems, and tools.
- Participate in ongoing training, development, and drills to stay updated in relevant disciplines.
- Ensure a proper handover of relevant information within the team as needed.
Requirements
- Preferably in possession of trade certificate and/or vocational education degree within Electrical or Mechanical discipline or equivalent.
- Preferably experienced with electrical or mechanical systems in a critical environment and/or within a data center.
- In-depth knowledge of various maintenance fundamentals to deal with service and repairs.
- Ability to perform a range of complex work activities with some degree of personal responsibility and autonomy.
- Ability to work alone or collaboratively in a team.
- Attention to detail while maintaining a broad perspective
- Desire and ability to learn new skills and systems.
- Effective interpersonal skills for collaboration with vendors and clients.
- IT and computer skills (MS Office suite) with ability to work in and learn various operating software tools and systems.
- Good written and verbal skills in English and local language (German/Scandinavian/French/Italian languages are a plus).
- Service-oriented mindset with a focus on client satisfaction.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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