Operations Supervisor overseeing donor flow and compliance in the plasma center with responsibilities in training and documentation.
About the role
- Principal Associate leading access and enablement for Capital One’s Social Operations program. Driving operational aspects of social media campaigns and fostering collaboration across teams.
Responsibilities
- Serve as the central administrator for all social media management platforms, accounts, and associated tools, overseeing daily operations and ensuring internal teams have the necessary access and training.
- Establish, enforce, and maintain a robust social media governance framework, including comprehensive best practices, brand standards, and crisis management across all active platforms.
- Safeguard the brand by ensuring strict adherence to security protocols and data privacy compliance across all active social media channels.
- Drive strategic projects focused on optimizing the social landscape through the implementation of technology, AI, and automation solutions.
- Serve as a key internal consultant by providing dedicated support and strategic guidance to the performance marketing, media, and advertising teams for all paid social media initiatives.
- Partner with strategists, engagement, and insights teams to facilitate collaboration on campaign execution, community management, reporting, and analytics.
- Cultivate and maintain strong working relationships with third-party vendors and agencies responsible for social media management, tools, and services.
- Contribute to a positive and collaborative team environment while working with internal business partners to understand their needs and right-size solutions.
Requirements
- Bachelor’s Degree or Military experience
- At least 3 years of social media marketing experience, including proficiency with social media tools (such as Meta Business Suite, Business Managers and Sprinklr)
- At least 2 years of relationship management in a digital agencies or as a contractor
- At least 2 years of social media paid marketing and reporting experience
- 4+ years of social or digital marketing experience
- 4+ years experience managing complex processes across multiple stakeholder groups and implementing process improvements
- 4+ years of experience in social media or marketing operations
- 4 + years of experience in financial services, or other highly regulated industry
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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